01 Overview
Empire Stream TV provides subscription-based access to its entertainment platform in exchange for the applicable membership fee.
Because digital subscription services may provide immediate access to account features and available content, subscription charges are generally considered earned for the applicable billing period once processed.
Important: Cancelling a subscription and requesting a refund are separate actions. Cancelling prevents future recurring charges but does not automatically reverse a charge that has already been processed.
02 Subscription Charges
Empire Stream TV currently offers monthly subscription plans. Applicable pricing is displayed during the signup and checkout process.
- Empire Essential: $5.99 per month
- Empire Premium: $12.99 per month
Subscription charges are generally processed automatically according to the recurring billing schedule associated with the customer's membership.
03 Refund Requests
Refund requests are reviewed individually based on the circumstances surrounding the transaction, the applicable subscription terms, and any requirements imposed by applicable law or the payment processor.
A refund is not automatically guaranteed simply because a customer has cancelled a subscription after a billing charge has occurred.
When Contacting Support
To help us review a refund request, customers should provide the email address associated with the account and relevant information regarding the transaction.
Customers should not send complete payment-card numbers, security codes, passwords, or other sensitive payment credentials through email or support forms.
04 Cancellation vs. Refunds
Cancelling your membership stops future recurring billing after the cancellation has been successfully processed.
A cancellation does not automatically create a refund for the current billing period.
Unless otherwise required by applicable law or expressly approved by Empire Stream TV, previously processed subscription charges are not automatically reversed when a customer cancels.
Example: If a monthly membership renews and the customer cancels afterward, cancellation can prevent the following renewal, while the already-processed renewal charge remains subject to this Refund Policy.
05 Duplicate Charges
If you believe you were charged more than once for the same subscription period, contact support as soon as possible.
Empire Stream TV may investigate transaction records and, where appropriate, coordinate with the applicable payment processor to determine whether a duplicate transaction occurred.
07 Service & Technical Issues
Temporary technical difficulties do not automatically entitle a customer to a refund.
If you experience difficulty accessing the service, please contact support before initiating a payment dispute whenever possible so that the issue can be investigated.
Depending on the circumstances, Empire Stream TV may determine an appropriate resolution, which could include troubleshooting, restoration of access, account assistance, or another remedy.
08 Payment Processor
Subscription payments may be processed through a third-party payment processor.
Payment processors may maintain their own terms, policies, dispute procedures, and consumer protections. Those terms may apply in addition to this Refund Policy.
Empire Stream TV does not control the policies or processing systems of third-party payment providers.
09 Exceptions
Nothing in this policy is intended to limit any refund, cancellation, chargeback, or other consumer rights that cannot legally be waived under applicable law.
Empire Stream TV may also provide a refund or account credit in circumstances where it determines that doing so is appropriate.
Any such resolution does not necessarily establish an obligation to provide the same resolution in another circumstance.
10 Refund Processing
When a refund is approved, it will generally be returned through the original payment method used for the transaction, where technically possible.
The time required for a refund to appear in an account may depend on the payment processor, financial institution, card network, or other payment provider involved in the transaction.
Empire Stream TV cannot guarantee the exact date on which a financial institution will post an approved refund.
11 Contact Support
If you believe you qualify for a refund or need assistance with a billing transaction, contact Empire Stream TV support.